General Conditions
Flysmaland with staff works under the total responsibility of
Avitrans AB, and therefore is Avitrans AB responsible for the
operation. Information about our policy and our routines applicable
to transport of babies, young persons, wheel chair assistance,
animals and pregnancy regulations can be found on the page with
questions and answers. If you want information about issues not
mentioned there. You can contact our customer service; email info@flysmaland.com or
telephone number +46 771-717200. Policy, conditions and routines
can be changed without a message about this. Though all efforts are
made to see to it that all information on this web site is current
and correct, Flysmaland cannot take any responsibility for any
losses that directly or indirectly resulted from the use of this
information and homepage. To buy air tickets via this web page you
have to be at least 18 years old. Parents are responsible in the
event of improper use. Agents, staff and representatives of Wings
of Bornholm do not have the authority to change or disregard any of
the conditions of this contract.
Booking and Payment
It is not possible to reserve/book a ticket at Flysmaland without
being liable for payment. If you are uncertain regarding; date and
time for your journey, we recommend you to buy a ticket which is
rebookable, a so called Rebookable ticket. The easiest way to book
a flight is to this homepage. You can choose to pay with advance
booking vouchers (order via e-post: info@flysmaland.com), credit
card, direct bank or via invoice. If you choose invoice as method
of payment, the journey has to be booked at the latest 11 days
before departure and the invoice has to be paid and be registered
as payment at Flysmaland before departure. Note, it can take circa
three working days to have an invoice registered. A term of payment
for an invoice is as a maximum 10 days. When you have booked a
ticket you have also agreed to our conditions which means among
other things that you have bound yourself to paying the invoice on
the due day at the latest. As a company customer you can book on
credit. First you have to apply to info@flysmaland.com. If
you choose to pay with a credit card, you should know that your
credit card information is protected by the latest technology. You
can also book and pay your ticket via Customer Services on
telephone number +46 771-717200. You will be charged an
administrative fee of SEK 25 per single journey. Booking and paying
a flight is also possible during limited hours at Växjö
and Bromma airports. Booking and paying a flight is also possible
via any of our agents. If you book any other way then via our home
page there could be an additional administrative fee in addition to
the cost of the ticket. Flysmaland never pays back any part of a
payment regardless if it is the cost of the ticket, taxes or other
fees. however the cost of the ticket itself will be paid back owing
to illness. A doctor's certificate is needed at such occasions. As
to the rest, none of the tickets is re-bookable. It is not possible
to add pay an extra amount to increase flexibility or priority of a
ticket already paid. At such occasions, a new ticket must be
bought. The price of a ticket can be changed without warning.
According to that law about e-commerce, we have to inform you that
we use so-called temporary cookies. This is to guarantee your
payment. These cookies are then deleted automatically.
Increased attendant costs for air companies is one of the results
of the tragic events in the USA in September 2001. At present, a
special charge of $2,14 p per passenger and single journey (i.e.
$4,28 for a return trip) could be charged all air passengers. This
charge is very unfair since the same amount is charged
all passengers irrespective no matter if they are business
traveller who pay more than SEK 4 000 for a ticket, or if they
are price conscious passengers who fly with Flysmaland for as
little as a couple of hundred SEK. This is just another example of
discrimination against the passengers of Flysmaland . We are
burdened with a number of taxes and fees. Our receipts come
entirely from our passengers, with the exception from a few smaller
destinations in Norrland. In addition to this, means are withdrawn
more or less entirely to the state, which we call taxes. Occurring
taxes and fees paid to states, authorities and airports are
included in our ticket prices at present. This is accounted for
separately in the marketing. These taxes and fees can be changed,
which means you can be charged more than stated here.
Payment costs
Credit- and chargecard
When you pay with creditcard we show and charge the costs charged
by the cardissuer. These costs can vary considerably, depending on
type of card used by you. We are using this system in order not to
disqualify any types of payment. In addition we give you SEK
10 discount. If you choose to pay with chargecard you will not be
charged any additional costs. During the reservation process you
can see the actual cost for using your type of card.
Invoice customer
If you choose to to pay against invoice the charge is SEK 22.
In this case you will also get the SEK 10 discount.
Accordingly there is no increase in the charges
Cash
If you wish to pay cash at the airport there will be an additional
charge due to the charges from the danish statebank. We are using
LFVstaff at Bromma airport, due to this we need to charge you when
paying cash at Bromma airport.
The Ticket
If you have bought a Rebookable ticket it is valid for one (1)
year from the date of purchase. With the Rebookable ticket you can
change datum, time of departure, destination or passenger up until
30 minutes before departure. In this agreement, "ticket" means
either the printed document with booking code or a booking
code together with identification or the
booking code that can be shown together with the SMS sent by
Flysmaland to the passenger mobile phone. The ticket is valid
according to specifications on the ticket, homepage, and the rates
of the company, transport agreements and/or regulations belonging
to them. Service charges of the company or other fees will be
charged the passenger who wants to change the Rebookable ticket
assisted by e.g. the customer services, agents or similar, will be
charged the passenger. Ticket prices could be changed before
departure. The company has the right to refuse transportation if
applicable charges have not been paid. The company also has the
right to refuse transportation if a person has booked a seat and/or
procured a ticket in conflict with existing law or the rates of the
company, rules or regulations. A ticket, which is booked but not
utilized, is considered as used. There are no repayments for
bookable tickets. A Rebookable ticket can be rebooked up until 30
minutes before departure and utilized at another occasion.
The check in
The check-in counters open usually circa 30-40 minutes before
confirmed time of departure. Last check-in with a Rebookable ticket
is at the latest 20 minutes before departure according to the
timetable. If you have another type of ticket, the check-in closes
30 minutes before departure. If any time is transgressed, your
ticket is considered to be used and we reserve ourselves the right
to deny you the right to board the aircraft without repayment of
all or part of the amount. We advise you to be at the gate at the
latest 20 minutes before departure, regardless of type of ticket.
Flysmaland travel without a ticket so that identification with a
photo and a booking code is enough as travel documents. Show your
documents at the check-in counter. Children under the age of 18
travelling with an adult, who can show an identification with a
photo, do not have to show an identification with a photo. If
applicable identification with a photo corresponding to the names
of the booking cannot be shown, check in can be refused and the
ticket in question will be considered as used.
Deviations and/or Delays
The EU-Law No 261/2004 - Feb 11th 2005 regulates passenger rights
concerning denied boarding on flights departing in accordance to
schedule, cancelled departure where notice have not been given at
least 14 days prior to departure and when scheduled departure is
delayed more then two hours. The complete Law is presented at the
following web address: http://europa.eu.int/eur-lex/pri/sv/oj/dat/2004/l_046/l_04620040217sv00010007.pdf
In accordance to this law we are obliged to keep it obtainable at
request, when delayed flights or denied boarding occur.
If cancellation, alteration or delay occur due to extraordinary
circumstances, for example weather conditions, third-party actions
(ex CAA), intoxicated passenger, technical malfunction on aircraft
or staff injury, this Law is not applicable.
When delays and cancellations occur due to extraordinary
circumstances, our rules are as follows:
The passengers traveling on our Rebookable ticket will be
rebooked, when possible, to another airline and Flysmaland will pay
the difference for this new ticket - in accordance to our "Get
There Guarantee". Passengers having reservations on other
Flysmaland tickets will be handled as follows: If any departure is
cancelled, meaning that we are operating with lesser departures
than scheduled and no suitable alternate departure exists, the
ticket will be refunded upon request (less possible handling fees),
with no further obligations . Flysmaland will never, in these extra
ordinary situations, compensate with transport, hotel stay, etc.
Coffee coupons will however be distributed in case of delays more
than one (1) hour. We do not take any further responsibility or
other compensations beyond the above mentioned. Our policy enables
us to maintain our low air fares.
Flysmaland makes all efforts to provide passengers and luggage as
efficient as possible and in accordance with schedule, however
times stated are not guaranteed and are not a part of a agreement.
The company can, without prior notice, use other airlines and/or
aircrafts and use alternate airports, other than stated on
passenger ticket. Printed time tables can be changed without prior
notice. Flysmaland are not responsible for any compensation, such
as luggage delivery, arrange connecting flights, hotel stays, etc.
We do not recommend our passengers to make reservations on other
connecting flights. Flysmaland will under no conditions accept any
responsibility for possible losses due to missed flight, event or
other arrangement.
Luggage
A maximum of 15KG of luggage is allowed on Flysmaland flights.
Every exceeding Kg will be charged at SEK 30. We can never
guarantee that the luggage will go with the same aircraft as the
passenger. This is due to the possibility that there may be too
much luggage on board. Flysmaland does not take on the
responsibility for inappropriately packet, easily damaged or
fragile luggage. Nor damages of exterior parts of luggage (for
example, scratches, spots, dirt or dents), which occur at normal
wear or damage due to damp. Luggage that has been checked-in will
be delivered as soon as possible to the holder of the identity
receipt at the airport of the arrival destination. There are
no further commitments from Flysmaland . Responsibility for loss,
delay or damages concerning the luggage, perambulators etc, is
limited if not greater values have been declared in advance and
extra fees have been paid. Passengers travelling with Flysmaland
are domestic regardless of if this flight is a part of a journey
abroad. When travelling on domestic flights, which is the case
here, is the compensation for loss or damages limited to SEK
200 per Kg checked-in luggage. The passenger is entirely
responsible for easily damaged, valuable or fragile goods. The
company does not compensate for delayed luggage. Only a small hand
luggage(for example a handbag or a briefcase) with a maximum weight
of 5Kg and max 45x35x20cm is allowed in the cabin. Transportation
of bicycles, surfboards, skis and such can never be guaranteed.
This is due to the total weight of the luggage of our passengers.
If transport is possible, there is an extra fee of SEK 150 per
flight and object. For safety reasons cannot the following items be
brought in the luggage of the passengers:
- Compressed gases (heavily cooled down, inflammable, non
inflammable and poisonous) e.g. butane, oxygen, liquid nitrogen
gas, oxygen cylinders and cylinders with compressed gas.
- corrosive material such as acids, alkalis, liquid cell
batteries devices containing mercury (ex thermometers).
- Explosives, war equipment, ammunition (incl. empty cartridges),
firearms, fireworks, star shells and pistol cartridges.
- Inflammable liquids and solid substances such as fire-lighting
fluids, matches, paint, thinners, and firelighters.
- Radioactive material.
- Briefcases and attaché cases with installed alarm
devices.
- Oxidizing substances; such as bleach and peroxides.
- Poisonous and contagious substances such as insecticides,
weed-killers and living virus cultures.
- &Other dangerous items, for example magnetized goods and
offensive or irritating substances.
- Medicine and toilet requisites in limited quantities, which are
necessary or suitable for the passenger's needs during the flight.
However, this can be brought, for example, hair spray, perfumes and
medicine.
NOTE:Toy guns or weapons (plastic or metal),
catapults, cutlery, razor blades (both with open blades and safety
razors), tools that could be used as weapons, darts, scissors,
syringes (if not needed for real medical reasons), knitting
needles, large bats and sticks for sports, billiard cues and other
sharp objects and guns are not allowed in the cabin.
Connection flights
Flysmaland fly "point-to-point" flights. That is why we do not
offer and cannot arrange connections for passengers and their
luggage to other flights. Flysmaland do not recommend their
passengers to book connecting flights to their flights. Flysmaland
does not take on the responsibility for connections and can
therefore not be held responsible for any losses or expenses, if
any, due to delays or cancelled departures regardless of
nature.
Children
Babies under the age of two years (on the day of the journey back)
can fly free of cost provided that they sit on an adult's knee (one
baby per adult). Bouncing cradles are not allowed onboard the
aircraft. If the baby is two years old before the journey back,
applicable ticket price, taxes and charges must be paid for this
part of the journey. Read more about travelling with children on
the questions and answers page.
Our right to refuse transportation:
We reserve ourselves the right to refusing transportation of you
and/or your luggage. Reasons for our decision could be that:
- Your behaviour or physical or mental condition or that the
contents of your luggage could cause damage or concern for yourself
or cause concern onboard for other passengers and/or members of the
crew.
- Full payment for the ticket and all applicable charges have not
been paid or that the credit arrangement between you and us (or the
person or company that paid your ticket) is not completed.
- Your travel documents or any other document such as passport or
other identification document is missing, is reported as missing,
shows signs of forgery or in any other way is invalid or show signs
of being invalid.
- The person who intends to check in or board cannot show that
his or her name is the same as printed on the ticket. In this case
we reserve ourselves the right to keep the ticket without
refund.
- The total weight of passengers and luggage exceed permitted
regulations.
Warsaw
"The Warsaw Convention" means either the convention for the
uniting of specific rules valid for international air transport
signed in Warsaw on the 12th of October 1929, or the same
convention amended in The Hague on the 28th of September 1955. If
any of these regulations of these conditions conflicts with
international laws, national laws or regulations of authorities
which conditions cannot be set aside by agreements, should such
conditions in this agreement not be applicable. A transport
according to this agreement is subordinated to the rules and
limitations concerning liability founded in the Warsaw Convention,
unless this transport cannot be defined as "international
transport" according to the Convention. Unless contradictory to the
above mentioned, transports and other services performed by the
airline applies to (i) conditions of the ticket/homepage, (ii)
actual tariffs, (iii) the airline's conditions regarding transport
with appurtenant regulations which can be obtained from the
airline's office. Subject to demands of the Convention and other
applicable laws, the company or its associates will not be held
responsible for anyone's death, damages or bodily harm or any other
claim for damages except when death or bodily harm is a result of
negligence of the airline or caused by its staff, supplier and
representative connected to the airline company or other services
performed according to this agreement. Hereby, the passenger agrees
for herself/himself, for her/his personal representative and for
her/his relatives to waive all claim for damages of the airline or
its staff, suppliers or agents. All exceptions or limitations of
responsibility that applies to Wings of Bornholm AS and/or Golden
Air Flyg AB will also apply to all staff, associates, agents,
representatives as well as to all persons whose aeroplanes are used
by Wings of Bornholm AS for transportation, including agents, staff
and representatives. If the journey includes a foreign destination
or a stop in a foreign country- other than the country of
departure, the rules according to the Warsaw convention concerning
liability will possibly be applicable for all airlines involved in
your journey, including parts of the journey taking place within
one country. The Convention limits the responsibilities of airline
companies for deaths of passengers or bodily harm to passengers and
also the responsibilities of airline companies regarding loss,
delay or damage of luggage. However, if an accident occurs during a
flight organized by Wings of Bornholm or an EU airline company, and
the accident results in deaths of passengers or bodily harm to
passengers there is no limitation to the amount of damages unless
the airline company can prove that the damage was caused wholly or
partially by the dead or injured passenger. For damages exceeding
100 000 SDR, Wings of Bornholm or the EU airline company can be
held without responsibility if the company or its agent can prove
that all necessary measures have been taken to prevent the damage
from occurring or that it was impossible for the company or agents
take such measures. Upon the death or bodily harm to a passenger,
Wings of Bornholm or other EU airline company will also pay in
advance to the person entitled to the compensation, if there is an
immediate need of economic support. This sum is in proportion to
the suffering caused. Upon the death of a passenger, this sum will
be 15 000 SDR or more.
Thanks for choosing Flysmaland